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vba99 collects only what it needs to run your account and process your transactions through bKash, Nagad and Rocket. This policy explains what we collect, how we use it and what choices you have — access and eligibility depend on your local law and eligible regions.
When you open an account on vba99, we collect the information you provide during registration — your name, contact details and any identity verification documents required under our account process. When you make a deposit or withdrawal using bKash, Nagad or Rocket, we record the transaction reference, amount and wallet identifier associated with that request. This is necessary to match payments to your account, resolve any discrepancy and produce a transaction history you can review in your account dashboard. We also collect technical data automatically: your device type, browser version, IP address and session timestamps. This helps us detect unauthorised access attempts and keep your account secure. We do not sell this data to third parties for marketing purposes. Where we share data with payment processors — such as the mobile wallet networks that handle bKash, Nagad and Rocket transfers — that sharing is limited to what those processors need to complete your transaction. Any third party we work with is bound by confidentiality obligations. Your use of this site and the scope of data processing may vary depending on your local law and the eligible regions from which you access our services.
This policy applies to information collected through vba99 directly. Some areas fall inside it; others are governed separately. Understanding the boundary helps you know exactly where your rights sit.
Registration details, login activity and account wallet records fall fully inside this policy. Any data you submit when opening or updating your account is governed here, including identity documents and contact information linked to your profile.
Deposit and withdrawal records made through bKash, Nagad or Rocket are covered by this policy on our side. The mobile wallet provider's own terms govern how they handle the same transaction on their end — check those separately.
Game session data, lobby navigation and in-session activity on vba99 fall inside this policy. We log which sections you visit so we can detect anomalies and improve account security, not to build a marketing profile.
Links or embedded tools pointing away from vba99 — including external payment confirmations or identity services — are outside this policy's scope. Those services carry their own privacy terms, and we are not responsible for how they process your data.
You have practical options for managing the information vba99 holds about you. These are not abstract rights sitting in a document — they are steps you can actually take through your account or by contacting our support team directly. To review the information we hold, log in and open the account settings section. Your personal details, registered contact information and transaction history are visible there. If any detail is wrong — a misspelled name, an outdated mobile number — you can submit a correction request through the support channel and we will update the record after verifying your identity. If you want to ask what specific data we hold beyond what is visible in the dashboard, you can submit a data inquiry. We will respond through the same contact route. Eligibility to exercise these rights and the scope of what applies to your account depends on your local law and the eligible regions from which you access our services.
Log in to your account and navigate to account settings. Your registration details and transaction history are listed there. This is the quickest way to see what we currently hold without contacting support.
If your name, mobile number or any registered detail is inaccurate, raise a correction request through the support contact path. We verify your identity before updating the record to keep your account secure.
For questions about data not visible in your dashboard — such as what security logs contain — submit a written inquiry via the support route. We will confirm receipt and respond with what we can share under applicable rules.
If you believe your data has been handled incorrectly, contact our support team directly. Describe the issue clearly and include your registered contact details so we can locate your account and investigate the matter.
If you have a question about this policy, a correction to make or a concern to raise, use the contact routes published on this site. We handle privacy-related messages through the same support channels as account queries — there is no separate form to find.
Open the live chat widget visible at the bottom of the page while you are logged in. Describe your privacy question clearly so the team can route it to the right person without extra back-and-forth.
Send a written inquiry to the support email address listed in the contact section of this site. Include your registered mobile number or email so we can locate your account and match your request to the correct record.
The account help section accessible after login contains published guidance on data requests and correction steps. Start there to check whether your question is already answered before submitting a full support inquiry.
We keep data handling transparent so you know what is stored, for how long and how it is protected. Security measures, retention rules and cookie use are explained here at a level you can actually act on.
We use session cookies to keep you logged in and functional cookies to remember your language and wallet preference. We do not use third-party advertising cookies. You can clear cookies through your browser settings at any time, though doing so will end your current session.
Your account is protected by password authentication and session expiry on inactivity. If our system detects an unusual login pattern — for example, a new device or unfamiliar location — you may be asked to confirm your identity through your registered contact method.
We keep account and transaction records for as long as your account is active and for a reasonable period after, in line with applicable legal requirements. Transaction records linked to bKash, Nagad or Rocket payments are retained to support dispute resolution and audit purposes.
When this policy changes in a material way, we will publish the updated version on this page with a revised date at the top. Continuing to use your account after a change is posted means you have noted the updated terms. Contact support if you have questions about any change.
These are the questions we hear most from account holders about how their data is handled on vba99. Each answer is specific to this policy.
We collect the name, mobile number and contact details you enter during registration, plus any identity document you submit for account verification. We do not collect more than is necessary to open and maintain your account and process your transactions.
Only the data needed to process your specific transaction is passed to the relevant mobile wallet network. That means your account reference and the transaction amount. We do not share your full profile, game history or other account data with payment processors.
Log in and open account settings. Your registration details and transaction history are visible there. For data not shown in the dashboard — such as security logs — submit a written inquiry through live chat or the support email address listed on this site.
Yes. Contact support via live chat or email with the detail you want corrected and why. We verify your identity first to prevent unauthorised changes, then update the record and confirm the correction through your registered contact method.
We keep records for as long as your account remains active and for a further period required under applicable rules. Transaction records — including bKash, Nagad and Rocket payment references — are retained to support dispute resolution. The exact retention period depends on local law and eligible regions.
No. This policy covers only data collected through vba99 directly. Any external service — including payment confirmation pages or linked third-party tools — operates under its own privacy terms. Check those services' policies separately; we are not responsible for how they handle your data.